Reducing the Digital Exclusion of Older Adults with a Focus on the Transport Domain
In this age of rapid digitalisation, heightened by the Covid-19 pandemic, there is a digital divide between older adults and wider society. Increasingly, accessing essential services requires use of digital technology. Often this excludes older adults, many of whom do not have the experience and confidence to fully engage in the digital world. Transport is one of these essential services, now permeated with digital technologies, introducing new challenges for older adults as they travel. For this project, 15 older adults were interviewed to uncover the challenges they face using both technology and transport.
Keywords
Digital Inclusion, Ageing, Older Adults, Digital Divide, Transport, Travel, User-centred Design, Human Computer Interaction
Staff
[Dharini Balasubramaniam]{db9}, [Ken Boyd]{kmb6}